Privacy Policy

Introduction

Mayster ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we handle your personal data when you visit our website and tells you about your privacy rights and how the law protects you.

What data do we collect?

We may collect, use, store, and transfer different kinds of personal data about you, including:

  1. Identity Data: First name, last name, username, or similar identifier.
  2. Contact Data: Email address, telephone number, postal address.
  3. Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  4. Usage Data: Information about how you use our website, products, and services.
  5. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How do we collect your data?

We use different methods to collect data from and about you, including:

  1. Direct interactions: You may give us your Identity, Contact, and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  2. Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  3. Third parties or publicly available sources: We may receive personal data about you from various third parties as set out below:
    • Technical Data from analytics providers such as Google Analytics, located outside the EU.
    • Contact, financial, and transaction data from providers of technical, payment, and delivery services.
    • Identity and contact data from publicly available sources such as the Chamber of Commerce and Trade Register within the EU.

Cookies

We use cookies to improve our website and provide you with a more personalized experience. Cookies are small text files placed on your device when you visit our website.

Types of cookies we use:

  1. Essential cookies: These are necessary for the operation of our website. Without these cookies, certain parts of our website cannot function.
  2. Analytical/performance cookies: These help us understand how visitors use our website so we can improve the way our website works.
  3. Functionality cookies: These are used to recognize you when you return to our website and provide enhanced and personalized features.
  4. Targeting/advertising cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

Cookie management:

On your first visit to our website, you will be asked to accept or refuse cookies. You can change your cookie preferences at any time through our cookie banner or in your browser settings. You can delete or block cookies by changing your browser settings, but this may affect the functionality of our website.

How do we use your data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  1. Where we need to perform the contract we are about to enter into or have entered into with you.
  2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  3. Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/activity Type of data Legal basis for processing including basis of legitimate interest
To register you as a new customer Identity, Contact Performance of a contract with you
To process and deliver your order Identity, Contact, Financial, Transaction, Marketing and Communications Performance of a contract with you
To manage our relationship with you which will include: notifying you about changes to our terms or privacy policy Identity, Contact, Profile, Marketing and Communications Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to participate in a prize draw, competition or complete a survey Identity, Contact, Profile, Usage, Marketing and Communications Performance of a contract with you, Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our website and business (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity, Contact, Technical Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity, Contact, Profile, Usage, Marketing and Communications, Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Technical, Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you Identity, Contact, Technical, Usage, Profile Necessary for our legitimate interests (to develop our products/services and grow our business)

Disclosure of your data

We may share your personal data with the following parties:

  1. Service providers acting as processors who provide IT and system administration services.
  2. Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  3. Government authorities who require reporting of processing activities in certain circumstances.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA). If we do, we ensure a similar degree of protection is afforded by ensuring at least one of the following safeguards is implemented:

  1. We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of protection for personal data.
  2. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  3. Where we use service providers based in the United States, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

  1. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Contact us

If you have any questions about this privacy policy or our data processing practices, or if you wish to exercise any of your rights, please contact us at:

Mayster
De Limiet 3R, Vianen
(0)30 207 2765
info@maysterspaces.com

Changes to our privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 19-07-2024. Historic versions are available upon request.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.